Privacy Policy

Last updated: 2026-09-17

Multi Cs Aquecedores Ltda., registered under CNPJ 12.051.282/0001-35, with its registered address at Rua Tutoia, 661, Vila Mariana, Sao Paulo - SP, 04007-003, Brazil ("we", "us"), operates this website. This policy explains what personal data we collect, why we collect it, how long we keep it and the rights available to you.

1. Data we collect

• Data you provide: name, e-mail address, telephone number and the content of any message you send through our contact form or by e-mail.
• Transaction data: where you request a quotation or place an order, the details needed to issue it, including billing information and the address of the installation or delivery.
• Technical data: browser type, device, approximate region and pages visited, collected in aggregate form to keep the site working and secure.

2. Why we use it

• To answer your enquiry and prepare quotations you have asked for.
• To perform a contract you have entered into with us, including delivery, installation and after-sales support.
• To comply with tax, accounting and consumer protection obligations.
• To maintain security records and prevent fraud or abuse of the website.

3. Legal basis

We process personal data on the basis of your consent, the performance of a contract or preliminary steps to it, compliance with a legal obligation, and our legitimate interest in operating and securing this website. Where consent is the basis, you may withdraw it at any time.

4. Sharing

We do not sell personal data. We share it only with parties that are necessary to deliver what you asked for: carriers and installers engaged for your order, accounting and tax service providers, payment processors, and hosting and e-mail providers that operate our infrastructure. Each receives only the data required for its task. We may also disclose data where required by law or by a competent authority.

5. Retention

Enquiry records are kept while a commercial relationship is being considered and for a reasonable period afterwards. Transaction and tax records are kept for the period required by applicable legislation. After the applicable period, data is deleted or anonymised.

6. Your rights

You may request confirmation of processing, access to your data, correction of inaccurate data, anonymisation or deletion of unnecessary data, portability, information about sharing, and withdrawal of consent. To exercise any of these rights, write to [email protected]. We will confirm receipt and respond within the period allowed by law, and we may ask for information to verify your identity before acting.

7. Cookies

This website uses only the cookies and local storage strictly necessary for it to function, together with aggregate measurement of page views. We do not use cookies to build advertising profiles. You can block or delete cookies in your browser settings; some features may stop working if you do.

8. Security

We apply administrative and technical measures appropriate to the volume and sensitivity of the data we hold, including restricted access, encrypted transport and retention limits. No system is completely immune to incidents; if one occurs that presents a relevant risk to your rights, we will notify affected individuals and the competent authority as required.

9. Children

Our products and services are directed at adults. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

10. Changes and contact

This policy may be updated to reflect changes in our operation or in the law. The version in force is always the one published on this page, with the date shown above. Questions about this policy should be sent to [email protected].